LicenseFortress continues to set the standard for customer satisfaction, earning an independently verified Net Promoter Score (NPS) of 82.9%—a significant achievement that far exceeds the technology services industry average of 42%. This marks an upward trend from 2023, reinforcing LicenseFortress’ reputation as a trusted leader in software asset management.
The shift to Oracle’s employee-based Java licensing model and Broadcom’s evolving policies have introduced new compliance challenges for businesses in 2024. LicenseFortress has been instrumental in helping customers navigate these changes, mitigate risks, and optimize their software investments through its expert guidance, legal backing, and financial guarantees.
In the NPS survey, customers rated LicenseFortress 4.8 out of 5 stars across 102 reviews, with high marks for responsiveness, quality, value, and proactive service. Notably, the company recorded zero detractors, a testament to its exceptional customer experience.
“LicenseFortress delivers an outstanding service for our Oracle licensing needs. The team is always on hand to answer any questions and are very proactive in their continued analysis of our Oracle estate,” shared a Director of Global Services at a SaaS provider.
As software licensing continues to evolve, LicenseFortress remains at the forefront, ensuring its clients achieve compliance and cost savings amid increasing complexity.
