State Health Exchange Saves $1.3 Million Annually on Support Costs

Oracle audited the Exchange and discovered that usage was well beyond the licensing agreement and billed the Exchange for more than $14 million. This amount of money would have bankrupted the Exchange, so Oracle agreed to settle if the Exchange signed an Unlimited License Agreement (ULA) for $5 million. The Exchange engaged LicenseFortress to help it find ways to decrease its annual $1.7 million support costs.