U-LA-La: 3 More Unlimited Licensing Agreement Myths

Imagine that during negotiations, you mention a specific point you want written into the ULA – an exception to the technical support cap, for example – and your Oracle salesperson agrees. Cool, right? The following Monday, Oracle sends the paperwork over, you sign it, and everyone goes on with their lives. Then, three years later, when certifying out, your Oracle rep tells you that you exceeded your support cap multiple times and you’re going to be charged exorbitant fees.