LOS ANGELES — LicenseFortress, an independent software asset management provider, has achieved an impressive Net Promoter Score® (NPS®) of 92.3% on its first NPS survey. This score far exceeds the industry average of 38% for technology services in 2020. The NPS survey evaluated LicenseFortress in areas such as quality of work, responsiveness, value, understanding customer needs, and proactiveness. LicenseFortress received a perfect score for delivering high-quality, error-free work and exceeded 92% in other areas.
The company’s commitment to total customer satisfaction and expertise in databases and licensing has contributed to its exceptional NPS. LicenseFortress offers real-time monitoring, license compliance, and legal expertise, providing a financial guarantee against costly software licensing audits.
The NPS survey was independently administered and validated by ClearlyRated, ensuring credibility and allowing anonymous customer responses. The positive feedback from clients underscores LicenseFortress’ dedication to providing outstanding service and reaffirms its approach and hard work in simplifying software licensing management.