Satisfaction rating more than 2x industry average & perfect score achieved for high quality, error-free work
LOS ANGELES – LicenseFortress, the only independent software asset management provider to financially guarantee its services, is again leading the competition with a Net Promotor Score® of 92.3%. The impressive score on its first NPS® survey reflects LicenseFortress’ strong commitment to achieving total customer satisfaction and unparalleled level of expertise in databases and licensing.
LicenseFortress’ 92.3% NPS® far surpasses the technology services industry average of 38% in 2020. Customers were surveyed on five areas of service, and LicenseFortress earned a perfect score for delivering high quality, error-free work, and marks exceeding 92% for responsiveness, value, understanding customer needs and proactiveness.
“Simply put, LicenseFortress has been outstanding in every facet of this engagement. Every member of the team is supportive, flexible, responsive, and absolutely expert in the area of Oracle licensing,” said a senior programmer analyst for a national sporting goods provider.
Founded in 2014, LicenseFortress has disrupted the software asset management sector as the only independent firm providing real-time monitoring, license compliance and legal expertise with a financial guarantee that guards clients against costly software licensing audits. Earlier this month, LicenseFortress launched the ArxPlatform, a streamlined and responsive user interface available to clients subscribed to the standard-level ArxSecure™ or premier-level ArxProtect™.
LicenseFortress chose the third-party vendor, ClearlyRated, to independently administer and validate the NPS survey ensuring credibility. Additionally, using an outside organization allows customers to respond anonymously, delivering a more truthful and accurate Net Promoter Score with candid responses.
“We set out seven years ago to save company IT managers the stress and expense of managing needlessly complicated software licensing and the gotcha-mentality of software giants looking to boost profits. Our industry-leading NPS® reflects the honest feelings and experience of our clients and validates our approach and hard work,” said Dr. Michael Corey, Co-Founder and Chief Operating Officer of LicenseFortress.
“IT service firms like LicenseFortress not only place their clients’ experience with their company in high regard by proactively asking for feedback, they have the scores to prove that they provide remarkable service,” said ClearlyRated founder and CEO Eric Gregg.
Mr. Gregg’s insight is supported by the unedited comments of LicenseFortress clients, whose identifiers are removed here to safeguard corporate and personal information.
- “It has been a real pleasure working with LicenseFortress for the past several months. Their guidance and experience negotiating with Oracle was very calming in a very stressful process,” said the IT security manager for a health insurer.
- “LicenseFortress was very responsive in supporting our requests for review/validation of the work we completed. Their guidance and experience negotiating with Oracle was very calming in a very stressful process,” said the IT director at a software provider.
- “They provided top-notch advice and guided us through a very sticky audit. They were there every step of the way. It’s clear that they know what they are doing in this field while at the same time not charging exorbitant fees for their services,” said the senior vice president of a software provider.
LicenseFortress is an independent software asset management company providing real-time monitoring and license-compliance and legal experts to empower clients to guard against costly software licensing audits. Its independence from software giants combined with its financial and legal guarantees positions LicenseFortress as a strong and unmatched SAM service for organizations seeking solutions to manage the complexities of software license compliance. Founded in 2014, LicenseFortress is headquartered in Los Angeles and serves customers globally.
Rooted in satisfaction research for professional service firms, ClearlyRated utilizes a Net Promoter® Score survey program to help professional service firms measure their service experience, build an online reputation, and differentiate on service quality. Learn more at https://www.clearlyrated.com/solutions/.
LicenseFortress®, ArxProtect™, and ArxSecure™ are trademarks of LicenseFortress, LLC.
Net promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc. Bain & Company, and Fred Reichheld.